Frequently Asked Questions

There are three different membership options, beginning with a basic roadside assistance plan and expanding to a very comprehensive truck/trailer plan. Our plans begin at $129 annually, for vehicles not pulling trailers and $199 annually for truck/trailer plans.

All EquiPro Roadside plan are effective 72 hours, after enrollment.

You will receive a confirmation email, after your payment is processed, for your membership. The email will include your plan selection, your member ID, the participants you elected to include in your plan and the effective date of your plan. Your New Member Packet will follow.

The activation fee is only paid at the initial enrollment or if your membership lapses more than 60 days, at renewal.

You may select a plan that has a limitation of 125 miles or a plan that has unlimited miles

If your tow vehicle is required to be in a repair facility overnight, we will assist in locating lodging facilities for you and stabling facilities for your horse (or other animals). We will provide options to assist you with your selection of available facilities.

There is no set limit on the number of service calls. However, we will evaluate usage to determine if the membership is being used in place of normal maintenance, so we can assist the member with proper vehicle advice. If usage is unusually excessive, a limitation may be imposed on that particular membership or it may be subject to cancellation or renewal. To maintain proper pricing and the highest quality service responses, we will seek to remove service abuse, for the benefit of all other members.

EquiPro Roadside believes there is no substitute for our absolute best, when you are in need of roadside assistance. We work with service providers who are constantly evaluated for their timeliness, efficiency, skill set and appropriateness of equipment, so that we can continue to properly support the confidence our members have come to enjoy, by being a member of Equipro Roadside.

All members of EquiPro Roadside can call for service anywhere in the contiguous United States and Canada. Our network of service providers is vast, though we will gladly secure service for you if your vehicle is disabled in an unlikely area void of network service providers.

Depending on the plan you choose, you can add a spouse, domestic partner or dependent children to age 25, as well as ranch/farm staff (i.e. ranch worker, trainer, groom, etc.)

We, immediately, provide you with an electronic ID card, as well as other detailed information. Immediately after that email, your hard-copy card and membership packet is mailed to you at the address you provided.

Yes. If your circumstance, involves a trailer that is loaded with horses or other livestock, our service providers are equipped to safely tow the trailer with the live animals inside.

Yes. Any licensed motorized vehicle is covered as a part of any EquiPro Roadside plans, excluding tractors and recreational sports vehicles (i.e. atvs, dune buggy’s, etc.). You do not have to be pulling a trailer, to be covered.

Yes. Any type of trailer you are hauling, with your vehicle, is covered as a part of your EquiPro Roadside, as long as you are not hauling the trailer as a part of a commercial business.

Yes. Any licensed motorized vehicle is covered as a part of your EquiPro Roadside plan, excluding tractors and recreational sports vehicles (i.e. atvs, dune buggy’s, etc.). Additionally, any type of trailer or RV you are hauling, with your vehicle, is covered as a part of your EquiPro Roadisde plan, as long as you are not hauling the trailer or RV as a part of a commerical business.

No. All trucks, regardless of size or type, are included with your membership, as long as you are not driving them for a commercial business at the time of the vehicle disablement.

The Equipro Roadside advisor staff is made up of qualifed employees and management staff, who have extensive experience with horses and who have minimal or no experience with horses. All staff, regardless of prior experience, undergoes extensive training in various subject matters surrounding horses, other livestock, trailering and related towing… in addition to the normal roadside assistance training and certification. Our service providers are selected to fulfill the service request, based on the appropriateness of their equipment and incident-specific knowledge and experience. We strive to minimize the negative experience surrounding situations wtih ill-equipped service providers or untrained service advisors.

That is not a question that can be answered with any level of accuracy, as there are many factors (i.e. weather, road closures, service providers involved in a different call at the same time, etc.) that can affect response time for the arrival of a service provider. We do, however, focus our efforts on getting the appropriate service provider personnel to you as quickly as possible, with the least amount of wait time. We understand the stress, as well as potential danger, associated with any kind of vehicle breakdown; and we work very hard to alleviate those issues to the best of our ability and that of our service providers. When there is an extended delay, rest assured an EquiPro Roadside representative will stay in constant contact with the stranded member, to insure every opportunity to assist is initiated. To provide addtional peace of mind, during this kind of stressful situation. additonally, we include a second-person backup communication process, so your designated contact person is aware of your vehicle/trailer disablement and is updated on status, throughout the duration of the incident until you are back on the road.

Commercial use is defined as the use of the vehicle and/or trailer for pay or profit. “Haul For Hire” is considered a commercial use.

No. Only the primary member and other covered members’ horses are included in the horse-specific services. The same services can, certainly, be extended to the other parties’ horses, but would be at the other parties’ expense. If, however, your friend(s) are EquiPro Roadside members, of course they and their horses are covered for all services included in their plan.

Your Equipro Roadside membership provides very comprehensive roadside assistance services. Therefore, continuing to pay for other roadside programs would likely be considered duplicate coverage. You should review your membership agreements, to make the most appropriate decisions for your coverage selections.